NON-REFUNDABLE BOOKINGS

All trips are non-refundable once booked, as Smithys Holidays pays for travel arrangements immediately and upfront. By making a booking, you acknowledge and agree to the applicable cancellation and refund terms provided at the time of booking.

PERSONAL BELONGINGS

Smithys Holidays is not responsible for the loss, theft or damage of any personal belongings or possessions during the trip. Travellers are responsible for ensuring their belongings are appropriately secured and insured.

TRAVEL INSURANCE

Travel insurance is not included in the cost of the trip. It is the traveller’s responsibility to arrange suitable travel insurance independently before travelling. We strongly recommend ensuring your policy provides appropriate cover for cancellation, medical emergencies, baggage and any activities included in your trip.

PASSPORT & TRAVEL REQUIREMENTS

It is the traveller’s responsibility to ensure that their passport meets all required validity, expiry-date and entry requirements for the destination they are travelling to.

Smithys Holidays cannot be held responsible if you are unable to travel because your passport does not meet the required expiry date, validity period or entry requirements.

Travellers are responsible for checking all passport, visa, vaccination and entry requirements applicable to their trip before departure.

Some countries may have entry restrictions relating to previous criminal convictions or other immigration matters. Travellers are responsible for checking whether their personal circumstances affect their eligibility to enter a country and should contact the relevant embassy or immigration authority where necessary.

Smithy’s Holidays cannot guarantee entry into any country and cannot be held responsible if a traveller is refused entry, denied a visa or travel authorisation, or prevented from travelling due to their personal circumstances, documentation, immigration status or criminal record.

Where a traveller is refused travel or entry for reasons outside Smithy’s Holidays’ control, any resulting cancellation charges or loss of monies paid will be the traveller’s responsibility, and refunds will not be provided by Smithy’s Holidays where the booking terms or third-party suppliers make the booking non-refundable.

Travellers should ensure they have appropriate travel insurance to cover unforeseen circumstances and any eligible cancellation or disruption costs.

THIRD-PARTY PROVIDERS & ATOL PROTECTION

As travel arrangements may be booked through third-party providers, any delays, cancellations, amendments or disruptions relating to transport or other third-party services may be outside of Smithys Holidays’ control.

Where applicable, ATOL protection will apply in accordance with the relevant booking arrangements and applicable regulations. Any compensation or refunds received from third parties will be handled in accordance with the relevant procedures and booking terms.

TRAVEL COORDINATION

Smithys Holidays will coordinate the agreed travel arrangements for the trip via a trip group chat.

Tickets and/or boarding passes will be shared in the group chat when online check-in opens, typically around 24 hours prior to departure, in accordance with the relevant airline’s policies.

For Mystery Holidays, the destination and relevant travel information will be revealed upon arrival at the departure airport, in accordance with the arrangements communicated for the specific trip.

MYSTERY HOLIDAY – AIRPORT CHECK-IN

For Mystery Holidays, all travellers will be required to meet at the departure airport earlier than the standard meeting time.

This is to allow Smithys Holidays to meet the group in person and provide the relevant check-in details, boarding information and any other important travel information before departure.

The exact meeting time and location will be communicated to all travellers in advance of the trip.

The Mystery Holiday destination will be revealed at the airport in accordance with the arrangements communicated for the specific trip.

EXTENDED STAYS

If you choose to extend your stay at the destination beyond the agreed itinerary, this is entirely at your own risk and expense.

Smithys Holidays is not responsible for any additional return tickets, flights, accommodation, transfers, activities or other arrangements outside of the original agreed itinerary.

Any additional arrangements made by the traveller after the agreed trip dates are the sole responsibility of the traveller.

📸❤️ A LITTLE NOTE FROM STACEY

Smithy’s Holidays will always be taking photos and creating memories throughout our trips and events, which may be shared on our social media.

However, you always come first. 🥰

If you do not wish to appear on social media, please just let me know. There is absolutely no pressure or awkwardness your privacy and comfort are far more important.

I want everyone who travels with Smithy’s Holidays to feel comfortable, included and respected. ❤️

So please speak to me at any time if you would prefer not to be photographed or posted.

Your memories matter, but so do you. ✈️🌎💕